Webinar Scheduled to Address Emerging Customer Education Market
Customer Education, emerging as the largest and fastest growing segment in the training industry today, will be the topic of a live Webinar ? available to training professionals worldwide ? on May 26, 2005 at 2:00 pm, EDT.Doug Harward, Founder and CEO of TrainingOutsourcing.com and Scott Kingsley, Vice President of Business Development for Productivity Point International, will discuss research findings indicating that Customer Education initiatives positively impact customer retention and satisfaction. Additionally, they will focus on how to implement the five leading strategies for increasing direct and indirect revenue streams from Customer Education.The need for this type of educational experience has been established based on a recent study by The Exceleration Group (TEG), a North Carolina based learning management consulting firm.
According to TEG, 58 percent of corporate training spend is directed to customer education, compared to 42 percent of the market for employee learning.
"It's the best kept secret in the business that more training dollars are spent on customers than employees," states Doug Harward, Founder and CEO of TrainingOutsourcing.com. "Because customer training is controlled by various organizations within the enterprise, it's not often recognized as either revenue or cost for learning.
Typically, it's the Chief Marketing Officer, Product Manager, Top Business Line Executive, or other high-level corporate manager, not the Chief Learning Officer, who is responsible for Customer Education". "Corporations are clamoring to service this growing and profitable trend," explains Scott Hornstein of Hornstein Associates, upon completion of Voice of Customer (VOC) Depth Research for Productivity Point International.
"It is an area of critical importance to many corporations, but oddly enough, an area that needs defining and refining.""As a result of current research and our considerable experience in the Customer Education arena, we believe this Webinar to be a timely and valuable resource, addressing many of the issues corporations face today when contemplating, implementing or maintaining Customer Education initiatives," said Scott Kingsley, Vice President of Business Development for Productivity Point.
"We are excited to partner with TrainingOutsourcing.com and bring this topic to the forefront."For full details or to RSVP for the Webinar, visit http://www.trainingoutsourcing.com/Catalog_Events.aspAbout Productivity Point InternationalProductivity Point creates learning solutions to help businesses and government reach and teach their internal and external customers. Our services and solutions include: ILT, VILT, eLearning and Blended Learning, Custom Training Solutions, Learning Outsourcing, Migration Training and Customer Education.
As one of the largest providers of certified and custom training in North America and Europe, Productivity Point has trained millions of IT and business professionals.
Our client base consists of leading companies in the healthcare/pharmaceutical, energy, financial, manufacturing, education and technology industries as well as government entities. To learn more, visit our Web site at http://www.propoint.com.About TrainingOutsourcing.comTrainingOutscourcing.com is a North Carolina based limited liability corporation. It is a web-based knowledge community dedicated to the training outsourcing industry and focusing on bringing corporate executives and training suppliers together to facilitate mutually beneficial outsourcing partnerships. Additional information on TrainingOutsourcing.com can be found at http://www.trainingoutsourcing.com..
Arrr Ye a Font Pirate? Improper Font Management Could Have Companies Sleeping with the Fishes
Bloomington, IN (ContentDesk via PRTraffic) August 2, 2006 -- Ahoy, captains of industry.
Down in the murky depths, a great threat is growing: unwitting font piracy.
Ask any old salt, what you dont know can hurt you.
However, proper font management and training can help companies traverse the great sea of opportunity without fear.It seems seldom addressed, but international intellectual property laws and copyrights extend to typefaces used by companies everywhere.
Whether in letterhead, publications, or even company logos, fonts carry their own licensing.
However, the use of unlicensed fonts, even unintentionally, continues to be a rampant problem.
In the process of day-to-day publishing, many fonts coagulate on hard drives and company networks.
That is, until somebody thinks to look for them.
Think of them as an unseen threat.Author, expert software trainer, and...
Puppy training > Arrr Ye a Font Pirate? Improper Font Management Could Have Companies Sleeping with the Fishes
Arrr Ye a Font Pirate? Improper Font Management Could Have Companies Sleeping with the Fishes
Bloomington, IN (ContentDesk via PRTraffic) August 2, 2006 -- Ahoy, captains of industry.
Down in the murky depths, a great threat is growing: unwitting font piracy.
Ask any old salt, what you dont know can hurt you.
However, proper font management and training can help companies traverse the great sea of opportunity without fear.It seems seldom addressed, but international intellectual property laws and copyrights extend to typefaces used by companies everywhere.
Whether in letterhead, publications, or even company logos, fonts carry their own licensing.
However, the use of unlicensed fonts, even unintentionally, continues to be a rampant problem.
In the process of day-to-day publishing, many fonts coagulate on hard drives and company networks.
That is, until somebody thinks to look for them.
Think of them as an unseen threat.Author, expert software trainer, and...
Puppy training > Arrr Ye a Font Pirate? Improper Font Management Could Have Companies Sleeping with the Fishes
MC Strategies Announces Update to Online Curriculum
Atlanta, GA, (ContentDesk) March 17, 2006 -- MC Strategies, a leader in web-based learning solutions for healthcare professionals, has released six additional courses for its Medical-Surgical Curriculum.
The 20-course curriculum now includes Care of the Older Adult Client, Current Trends in Health Care, Pain Management, Infection Control, Care of the Hospitalized Patient with Mental Health Problems and Early Recognition of Shock. The online curriculum is designed for nurses providing safe and competent care for the adult client. It uses interactive exercises and clinical scenarios, among other learning methods, to reach new and returning nurses and those cross-training to Med-Surg. The curriculum provides 84 ANCC contact hours.
These additional courses enhance a curriculum designed to meet the continuing education needs of busy nurses, explained Maribel Rodriguez-Brogden, Vice President, Program Planning for MC Strategies. Frequent advances in medicine and technology...
MC Strategies Announces Update to Online Curriculum
Puppy training > MC Strategies Announces Update to Online Curriculum
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