Kwintessential Launch New Intercultural Etiquette Training for UK Hospitality Industry
Kwintessential, a UK cross cultural communications consultancy, has launched a new intercultural training course aimed at supporting the tourism and hospitality industry through providing guidance on how to deal with foreign guests.The UK hospitality and tourism industry, which caters to both tourists and visiting business personnel, is estimated to be worth in excess of ?75 billion per year, with visitors spending ?11 billion per year.Keen to promote the UK as both a tourist and business destination of quality, national organisations such as the British Tourist Authority and the National Centre for Languages (CILT) are pushing for better customer service through greater cross cultural awareness by staff.With experience in many business sectors, Kwintessential are now keen to support the leaders, management and staff in the industry to polish up on their intercultural skills."After successfully completing a few projects for some clients in the hospitality industry, we decided there was enough need to roll out the training courses nationally," explains Managing Director, Neil Payne."Our first client was one of London's most exclusive hotels, used by many visiting dignitaries and V.I.P.s. The management had been having trouble with their front of house staff in terms of etiquette and protocol when dealing with foreign guests. Offense had been caused on a few occasions through culturally insensitive behaviour," reveals Payne.Together with the in-house training staff, Kwintessential developed a training manual covering etiquette and protocol with reference to different cultures and nationalities in areas such as meeting, greeting, communication, proxemics, serving, gender and conflict resolution. The in-house trainers were given an initial instruction on how to use the manual, which they then used to train their staff. Through their experience the cross cultural communication consultancy is now offering tailored courses to hotels, caterers, restaurants, event organisers, corporate entertainers and tourism agencies in the UK on culturally sensitive customer service.For additional information please visit http://www.kwintessential.co.uk/cross-cultural/hospitality-training.html or contact Kwintessential at e-mail protected from spam bots About KwintessentialKwintessential are a London, UK based cross cultural communications consultancy offering specialist intercultural training courses, language tuition, translation and interpreting.
Contact Information:Kwintessential+44 208 406 9288http://www.kwintessential.co.uk.
Motivational Expert Provides Diversity Training Programs
Motivational expert Paul Lawrence Vann, President/CEO of Laurel Wreath Communications Inc. is currently providing a diversity training program titled "Managing Differences on a Staff." The Managing Differences on a Staff
training program will increase your organizations understanding about the impact of diversity on work behavior and help personnel gain skills in dealing effectively with staff of all backgrounds, "Vann states." For more information visit his website at www.paullawrencevann.com or call him at 1-800-476-8976.We can all agree America is the greatest country the world has ever known and it's because of her diversity. The U.S. Census Bureau's population clock reflects over 294 million diverse citizens in America. It also reflects a world population of 6.3 billion people.
Many of us at one time or another have heard about people from other parts of the world sometimes risking life and limb trying...
Motivational Expert Provides Diversity Training Programs
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Health Club Owners: 4 Ways The Personal Training Department Can Improve Your Bottom Line
Copyright 2006
The Fitness Consulting Group
In most health clubs the personal training department is viewed as a source of some additional cash flow and is focused on the affluent component of the clubs member base.
Typically trainers will offer an assessment to new members and will only impact the club's bottom line by selling packages to those members who can afford one, two or even three sessions per week training.
Unfortunately, this is very shortsighted.
A well-structured personal training department can be much more than a profit center impacting only a small segment of your club's member base, it can be your club's customer service center, referral and retention center and a source of as much as 25% of your club's gross revenues all rolled up intro one.
You just have to look for ways to maximize your trainers' impact in your club.
Here are four tips to get you started.
1. Generate Higher Usage Rates...
Puppy training > Health Club Owners: 4 Ways The Personal Training Department Can Improve Your Bottom Line
Accelerated Instructor Led EMT Training Courses
The Quick, Inexpensive Way of Becoming Certified
Emergency Medical Technician (EMT) certification is highly desired
at
present time. Well aware of the benefits of being a certified EMT, those aspiring to become a part of the Emergency Medical Services channel all their efforts towards obtaining their certifications and investing a lot of time, money, and effort in the process. However, many fail to achieve their goals due to inappropriate training which leaves individuals un-prepared for the challenging final examinations. Undoubtedly, you need a good level of training in order to obtain your desired EMT certifications and to be accepted and recruited by major medical institutions. Regardless of your overall practical skills and abilities in the field, effective EMT training programs greatly increase your chances of passing your certification exams on the first try, thus helping you save a lot of money, time and effort.
If you wish to quickly familiarize...
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